RETURNS POLICY

Better Connex Wholesale and Dropship Returns Policy

Better Connex does not operate a ‘sale or return’ policy on wholesale orders.

Better Connex will honour any reasonable returns policy you may have in place for your customers, but as a general guideline:

• Unwanted goods –  Any credit for goods returned to us as unwanted will be less a 25% restocking charge, subject to the following conditions:

         – The goods must be unused
         – The goods must be in their original condition & packaging (including shrink wrapping, seals etc)
         – The good must be received by us within 14 days from the day you receive your order

N.B. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable. Furthermore, if the goods are delivered then you or your customer will be liable for the cost of shipping the product back to us.

• Faulty goods – We operate a one year returns policy for faulty goods. Please send the item back to us with a note stating the problem, the desired outcome (exchange or refund) and the order reference number for the original purchase. We will exchange the item for you, or credit your account if this is not possible.

If we receive goods that are said to be faulty but are fully operational then we will count these as unwanted goods and may return these to you at your cost.

If you want to cancel the order you would need to email us in 24 hours since you placed the order otherwise is going to be considered as an unwanted goods. Furthermore, if the goods are delivered then you or your customer will be liable for the cost of shipping the product back to us.

If any orders come back to us as undelivered by the selected shipper then we will be happy to refund you as if the item is an unwanted good, however will not refund the cost of shipping. If you would like us to re-ship the item then the cost of shipping will be charged again.

If we reach out to you about a return and don’t here anything back in a timely manner then we withhold the right to dispose of the goods.

 Please note that any credit memos or credit on your account will expire after 6 months of being issued.